Privacy Policy

歡迎來到Trainge運動服務平台(下稱Trainge)，Trainge是由創鐸股份有限公司(下稱本公司)所建置及提供服務。為了支持個人資料保護，維護個人隱私權，本公司謹以下列聲明，向您說明Trainge蒐集個人資料之目的、類別、利用範圍及方式、以及您所得行使之權利等事項：

第一條適用範圍

Trainge隱私權政策及其所包含之告知事項，適用於本公司所擁有及經營的網站與行動應用程式。當您使用Trainge相關網站與行動應用程式所提供之任一服務或與之互動時，代表您同意本隱私權政策所述內容，對您的個人資料進行蒐集、處理及利用。無論您所居住的國家/地區為何，您都同意授權本公司根據本隱私權政策在您所居住國家/地區以外之處蒐集、傳輸、處理、儲存和使用您的個人資料，以便向您提供服務。

第二條個人資料蒐集之方式

Trainge將透過下列方式蒐集您的個人資料：

1. 當您申請註冊成為Trainge之會員時；

2. 當您使用Trainge網站與行動應用程式所提供的各項服務時；

3. 當您於Trainge所經營之網站、APP進行購物時；

4. 當您參與Trainge與其他合作夥伴辦理的贈獎活動、行銷活動時，Trainge或合作夥伴將請您依照各該網站或活動頁面的指示提供必要的資料，其中即會包含您的個人資料。您同意Trainge得將向您蒐集到之個人資料提供予合作夥伴或是自各活動的合作夥伴處取得您的個人資料；

5. 會員服務及顧客意見處理；

6. 其他。

第三條個人資料蒐集之目的

Trainge參酌行政院法務部頒布之「個人資料保護法之特定目的及個人資料之類別」，於下列之特定目的範圍內(包括但不限於)，蒐集、處理、利用及傳輸您的個人資料：

1. 運動、競技活動

2. 運動休閒業務

3. 人身保險

4. 行銷(包括為辦理贈獎活動而須確認得獎者身份、提供贈品及依法開立扣繳憑單等)

5. 非公務機關依法定義務所進行個人資料之蒐集處理及利用

6. 信用卡、現金卡、轉帳卡、金融卡或電子票證業務

7. 契約、類似契約或其他法律關係事務(包括履行法定或合約義務)

8. 訂位、住宿登記與購票業務

9. 消費者、客戶管理與服務(包括售後服務)

10. 消費者保護

11. 財產保險及責任保險

12. 商業與技術資訊

13. 採購與供應管理

14. 票券業務

15. 智慧財產權、光碟管理及其他相關行政

16. 傳播行政與管理

17. 會計與相關服務

18. 經營傳播業務

19. 資(通)訊服務

20. 資通訊與資料庫管理

21. 網路購物及其他電子商務服務

22. 廣告或商業行為管理

23. 調查、統計與研究分析

24. 其他公務機關對目的事業之監督管理

25. 其他自然人基於正當性目的所進行個人資料之蒐集處理及利用(蒐集方式將透過加入會員、線上訂購、線上留言、線上同意活動說明、來信客服信箱方式進行個人資料之蒐集)

26. 其他經營合於營業登記項目或組織章程所定之業務

第四條個人資料蒐集之類別

Trainge依據行政院法務部頒布之「個人資料保護法之特定目的及個人資料之類別」，向您蒐集、處理及利用包括但不限於下方個人資料：

1. Ｃ○○一辨識個人者。例如：姓名、職稱、住址、工作地址、以前地址、住家電話號碼、行動電話、即時通帳號、網路平臺申請之帳號、通訊及戶籍地址、相片、指紋、電子郵遞地址、電子簽章、憑證卡序號、憑證序號、提供網路身分認證或申辦查詢服務之紀錄及其他任何可辨識資料本人者等。

2. Ｃ○○二辨識財務者。例如：金融機構帳戶之號碼與姓名、信用卡或簽帳卡之號碼、保險單號碼、個人之其他號碼或帳戶等。

3. Ｃ○○三政府資料中之辨識者。例如：身分證統一編號、統一證號、稅籍編號、保險憑證號碼、殘障手冊號碼、退休證之號碼、證照號碼、護照號碼等。

4. Ｃ○一一個人描述。例如：年齡、性別、出生年月日、出生地、國籍、聲音等。

5. Ｃ○一二身體描述。例如：身高、體重、血型等。

6. Ｃ○一三習慣。例如：抽煙、喝酒等。

7. Ｃ○三五休閒活動及興趣。例如：嗜好、運動及其他興趣等。

8. Ｃ○五一學校紀錄。(例如：大學、專科或其他學校等。)

9. Ｃ○五二資格或技術。(例如：學歷資格、專業技術、特別執照（如飛機駕駛執照等）、政府職訓機構學習過程、國家考試、考試成績或其他訓練紀錄等。)

10. Ｃ○五三職業團體會員資格。例如：會員資格類別、會員資格紀錄、參加之紀錄等。

11. Ｃ○七二受訓紀錄。(例如：工作必須之訓練與已接受之訓練，已具有之資格或技術等。)

12. Ｃ○九二資料主體提供之財貨或服務。例如：貨物或服務之有關細節等。

13. Ｃ一○一資料主體之商業活動。例如：商業種類、提供或使用之財貨或服務、商業契約等。

14. Ｃ一○二約定或契約。例如：關於交易、商業、法律或其他契約、代理等。

15. Ｃ一○三與營業有關之執照。例如：執照之有無、市場交易者之執照、貨車駕駛之執照等。

16. Ｃ一一一健康紀錄。例如：醫療報告、治療與診斷紀錄、檢驗結果、身心障礙種類、等級、有效期間、身心障礙手冊證號及聯絡人等。

17. Ｃ一三二未分類之資料。包含：使用者註冊時間、使用者行動裝置定位紀錄、IP位置、Cookies，使用乙方設備所生之心跳頻率、呼吸頻率及其他乙方設備所得記錄之相關生理數據資訊、個人臉部特徵識別資訊。

18. 為執行商品配送所需者：當您透過Trainge網站或行動應用程式進行交易，為提供商品配送物流服務時，Trainge將請您提供商品/服務配送所需的配送資料，包括：收件人之姓名、連絡電話、收件/聯絡地址及其他必要的配送相關資料。

19. 為執行收付款所需之資料：當您透過Trainge網站或行動應用程式進行交易，為辦理收付款金流服務時，Trainge將留存您所提供為完成收款或付款所需之資料，包括：信用卡號碼、簽帳卡號碼、金融機構帳戶之姓名及號碼等

20. 其他資料：當您參加Trainge與其他廠商合作辦理的贈獎活動、行銷活動時，Trainge將請您提供為了使您能參加活動所需的相關資料，包括但不限於前述之基本資料、配送資料等。

21. 為提供LBS服務所需之資料：當您同意啟動Trainge或與Trainge合作之其他廠商提供的移動定位服務Location Based Service，以下稱LBS服務或收藏店家/商品服務，Trainge將分別依據您的網際網路協定IP位址、裝置位置資訊、GPS定位位置及收藏店家/商品服務銷售情形，不定時以推播方式發布收藏店家/商品服務優惠訊息或顯示收藏店家目前營運情況至您啟用LBS服務之裝置中。

22. 此外，為提升服務品質，Trainge會依照Trainge相關網站或行動應用程式所提供服務之性質，記錄您的網際網路協定IP位址、裝置位置資訊、GPS定位位置、您在Trainge相關網站內的瀏覽活動例如，使用者所使用的軟硬體、所點選的網頁、以及行動應用程式之使用紀錄等資料，這些資料將作為流量總量分析、網路行為調查和提供個人化服務之用，以便於改善Trainge相關網站與行動應用程式的服務品質並提供予您最適合的個人化服務。

第五條個人資料之利用

Trainge所蒐集的足以識別您身分的個人資料，都僅供Trainge於其內部、依照蒐集目的之不同，以下列方式進行利用：

1. 「廣告行銷」：為了提供Trainge相關網站會員訊息通知及商品或活動相關資訊，Trainge將利用您所提供的個人資料寄發相關行銷資訊予您；

2. 「商品配送」：為了將您所訂購的商品順利送達至您所指定的收件地點，Trainge將會把您所提供的個人資料提供予Trainge之合作夥伴，包括您所訂購商品之供貨商或Trainge所認可之物流業者。

3. 「金融交易授權」：為了完成您在Trainge各網站所成立之訂單的付款作業流程，Trainge將於交易過程中將您所提供得識別財務之資料提供予必要之相關金融機構。

4. 「活動中獎通知、贈品配送」：為了確保您得接收所參與活動之中獎通知、寄送贈品及依法開立扣繳憑單，Trainge將會自行利用、或將您所提供的個人資料提供予該活動之合作夥伴(包括活動協辦單位、贈品供貨商及配送物流業者)，用於寄發中獎通知、寄送贈品及依法開立扣繳憑單予您。

5. 「其他業務附隨事項」：為了完成上述目的，包括但不限於客戶管理與服務、履行法定或合約義務、保護當事人及相關利害關係人之權益、財產保險、責任保險、提供售後服務等，Trainge將在必要的範圍內，以符合個人資料保護法規定的方式利用您所提供的個人資料。

6. 「市場分析」：為了提升服務品質，依照您在Trainge網站內的瀏覽活動(例如：使用者所使用的軟硬體、所點選的網頁等)、以及行動應用程式之使用紀錄等資料，Trainge將會把這些資料及記錄用於流量分析和網路行為調查，包含透過第三方使用cookie或類似技術，以便於改善Trainge相關網站與行動應用程式的服務品質，這些資料也只是總量上的分析，不會和特定個人相連繫。

7. 「提供LBS服務」：為了使Trainge或與Trainge合作之其他廠商得不定時以推播方式發布您收藏之店家/商品服務優惠訊息或顯示收藏店家目前營運情況至您啟用LBS服務之裝置中， Trainge將於您啟用LBS服務時將您的裝置位置、GPS定位位置座標資料提供予與Trainge合作LBS服務之其他廠商，使合作廠商於判斷您的所在位置及距離後提供適合您的店家/商品服務營運及優惠訊息。

第六條個人資料利用期間、地區、對象

1. 利用期間：Trainge將依照本隱私權聲明所載之個人資料蒐集的特定目的，於Trainge營業存續期間、個別合約有效期間內、法令所定應保存之期間內(包括但不限於民法、個人資料保護法等)及因執行業務所須之保存期間內(較法令所定期間更長者)，持續保管、處理及利用所蒐集之個人資料。

2. 利用地區：除法令另有規定外，Trainge僅會基於您授權的範圍，於Trainge服務所提供之領域及地區內，依照各該服務目的範圍為作業之必要，利用您所提供的個人資料。

3. 利用對象：

(1) 依照前述『個人資料之利用』所說明，Trainge將自行利用、Trainge之關係企業間分享及交互運用、或依照提供予您的各該服務或所參加活動所須之範圍內，將您的個人資料提供予必要的相關合作夥伴。

(2) 除有下列原因之一，否則Trainge不會將足以識別您身分的個人資料提供給第三人包括境內及境外、或移作蒐集目的以外之使用：

A. 經事先向您說明，並經過您的同意；

B. 為完成提供服務或履行合約義務之必要；

C. 因協助辦理保險事故出險而提供給保險人；

D. 依照相關法令規定或有權主管機關之命令或要求；

E. 在緊急情況下，為了維護您及其他Trainge會員或第三人之合法權益；

F. 為了維持Trainge會員服務系統正常運作；或

G. 有合於個人資料保護法第20條第1項但書規定，得為特定目的外之利用之情況。

第七條資料當事人之權利

依據個人資料保護法第3條之規定，針對您本人之個人資料，您可以向Trainge行使以下權利：

1. 請求查詢、閱覽、給予複本，但Trainge得酌收必要成本和費用。

2. 當您的個人資料有變更、或發現您的個人資料不正確時，要求修改或更正。

3. 當蒐集個人資料之目的消失或期限屆滿時，您可要求停止蒐集、處理或利用以及刪除個人資料，但因Trainge執行職務或業務所必須，或依相關法令規定，該等資料不適用於刪除權之行使時，不在此限。

4. 為使相關服務得以順利提供、或使相關交易得以順利完成或履行完畢，若您不願意提供各該服務或交易所要求的相關個人資料予Trainge，並同意Trainge就該等個人資料依法令規定、以及本隱私權聲明及其相關告知內容為相關之個人資料蒐集、處理、利用及國際傳輸，Trainge將尊重您的決定，但依照各該服務之性質或條件，您可能因此無法使用該等服務或完成相關交易，Trainge並保留是否同意提供該等相關服務或完成相關交易之權利。

致本公司將無法進行必要之業務作業，則您不得要求本公司進行該業務作業。

如您欲行使上述權利，或對本公司的隱私權或個人資料保護政策有任何問題，請聯絡客服：service@trainge.com

第八條 Cookie

為了便利使用者，Trainge網站可能使用cookie技術，以便於提供更適合使用者個人需要的服務；cookie是網站伺服器用來和使用者瀏覽器進行溝通的一種技術，它可能在使用者的電腦中儲存某些資訊，Trainge網站也會讀取儲存在使用者電腦中的cookie資料。使用者可以經由瀏覽器的設定，取消、或限制此項功能，但可能因此無法使用部份網站功能。

第九條關係企業與協力廠商之行銷推廣

本公司為提升服務品質，得與本公司之關係企業或其他協力廠商合作。您於使用本平台服務時，除非您依本政策第7條拒絕提供完整而正確之資料，否則視同您同意本公司透過其所提供的資料，向您提供關係企業與協力廠商之行銷推廣活動資訊，包括但不限於促銷訊息、產品宣傳、通知活動、贈品領取通知、合作夥伴訊息，意見調查表等。

第十條修訂之權利

Trainge有權隨時修訂本隱私權聲明及相關告知事項，並得於修訂後公佈在Trainge網站上或行動應用程式之適當位置，不另行個別通知，您可以隨時在Trainge網站上或行動應用程式詳閱修訂後的隱私權聲明及相關告知事項。

第十一條準據法及管轄法院

因您使用Trainge網站與行動應用程式所造成之爭議，您同意均以中華民國法律為準據法。除法律另有強制規定者應依其規定外，並應以台灣台中地方法院為第一審管轄法院。

最新修改日期：2024年09月18日

**Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.**

Welcome to the Trainge sports platform (hereinafter referred to as "Trainge"). Trainge is built and operated by Trendonut Co., Ltd. (hereinafter referred to as "the Company"). Before using this service, please carefully read the following terms. All users of this service should thoroughly review the following agreed terms. These terms of service constitute a contract between the user and the Company. When you complete registration or begin using this service, it indicates that you have had a reasonable review period (recommended more than 5 days), have thoroughly read, understood, and agreed to comply with the terms (including the privacy policy and refund policy) (hereinafter referred to as the "Terms of Service").

Article 1: Main Terms

1. This service includes providing an online platform service that integrates payment, logistics, and information flows to offer users transactions for courses, venue rentals, and products.

2. Transactions and payments not made through this service platform are not subject to the provisions of Articles 4 through 7 of these Terms of Service. Trainge assumes no responsibility for breach of contract, product defects, warranties, quality issues, refunds, or damages related to such transactions or payments. Users agree and guarantee not to raise any disputes related to such transactions or claims against Trainge or its affiliates.

3. For transactions and payments made through this service platform (excluding those where the user chooses to pay in cash or outside the Trainge platform to Trainge partners), the Company will issue invoices.

4. Trainge may revise these Terms of Service at any time, including modifications to any published or future terms of service, usage rules, methods, processing principles, policies, notices, and related service descriptions. Users should regularly check Trainge's announcements and updates to the Terms of Service. Revised content will take effect upon announcement unless stated otherwise. From the effective date, if the user continues to use this service, it will be deemed that the user has read, understood, and agreed to all revised content. If the user disagrees with the revised content, the user should immediately stop using the service, and Trainge may terminate the contract without any obligation for compensation.

5. Users guarantee that they are individuals with full legal capacity (not subject to guardianship, assistance declarations, or meeting the definition of full legal capacity as defined by the Civil Code of the Republic of China) or legally registered corporations or organizations. If the user has limited legal capacity, their legal guardian must read, understand, and agree to all the terms of these Terms of Service, including any modifications, before using or continuing to use the service. If the user starts or continues to use the service, it is presumed that their legal guardian has read, understood, and agreed to all the terms of the Terms of Service, including any modifications.

6. Users guarantee that all the information they provide is accurate and up-to-date, and they may not register as a member under a third party's name. If the user's information changes, they must update it promptly. If the user does not provide information in a timely manner, fails to provide the required information, provides incorrect or misleading information, or fails to update their information, Trainge may, without prior notice, refuse or suspend part or all of the services provided to that user.

7. Users are responsible for safeguarding their account and password and must not provide or disclose them to third parties. All actions taken after logging into the service system using a specific account and password will be presumed to be performed by the account holder. If the user discovers or suspects that their account or password has been misused or improperly accessed, they should immediately notify Trainge.

8. Trainge may limit the number of accounts a single individual or entity can register and reserves the right to accept or decline registration applications at its discretion.

9. When Trainge needs to notify users of relevant information to provide the service, it may use any contact information provided by the user. If the user's contact information changes, they should update it promptly via the website or other channels to ensure accuracy, timeliness, and completeness. If Trainge sends a message but it is undelivered due to incorrect, outdated, or otherwise inaccurate information provided by the user, it will still be considered as properly delivered by the Company.

10. After receiving an order (offer) from a user, the Company must confirm the transaction details, product availability, or the ability to provide the service. If the order cannot be accepted or the user fails to complete payment, the order (sales contract) will be deemed invalid from the outset. The Company may notify the user of the rejection within a reasonable period and may request that the user place a new order if needed.

11. Trainge will make every effort to maintain the normal operation of its service system so that members can conduct transactions smoothly. However, the service is provided "as is," and Trainge makes no explicit or implied guarantees regarding the following:

(1) Meeting the user's specific needs;

(2) Uninterrupted operation of the system and software;

(3) Timely, accurate transmission, processing, storage, and backup of data;

(4) Timely detection and correction of system, software, or data errors.

12. Trainge is not liable for damages resulting from service interruptions, transaction failures, data loss or damage, or other related incidents due to the following, except in cases of intentional or gross negligence by Trainge:

(1) Routine maintenance, relocation, replacement, upgrades, or repairs to the service system;

(2) Data loss or damage caused by backup errors or failures;

(3) Actions by third parties, situations beyond Trainge's control, or other reasons not attributable to Trainge;

(4) Natural disasters or other force majeure events.

13. Privacy

(1) Trainge values your privacy. To better protect your rights, we have detailed our privacy practices in the privacy policy. Please review the privacy policy to understand how Trainge collects and uses information about your account and/or your use of the service. By using this service or providing information on this website, you:

a. Consent to Trainge collecting, using, disclosing, and/or processing your content and personal data as described in the privacy policy;

b. Agree and understand that ownership of user information is shared between you and Trainge; and

c. May not disclose your user information directly or indirectly to third parties or allow third parties to access or use your user information without Trainge's prior written consent.

(2) Users who possess other users' personal data by using this service (hereinafter referred to as the "recipient") agree to: a. comply with all personal data protection laws related to the collected data; b. allow the user whose personal data has been collected (hereinafter referred to as the "discloser") to request the removal of their data from the recipient's database; and c. allow the discloser to review the data collected by the recipient. In the cases of b. and c., compliance with applicable laws is required.

14. According to Article 19, Paragraphs 1, 2, and 3 of the Consumer Protection Act: "Ⅰ. Consumers involved in distance or door-to-door sales transactions may cancel the contract within seven days after receiving the goods or services without providing a reason or incurring any fees or costs, except in cases of reasonable exceptions to distance sales. Ⅱ. The reasonable exceptions to distance sales transactions will be determined by the Executive Yuan." Therefore, unless otherwise announced by the government or required by other laws, users enjoy the right to cancel contracts as per Article 19, Paragraph 1, of the Consumer Protection Act after receiving the goods.

15. Users must follow the instructions of Trainge’s partners, staff, and trainers when using the courses, venues, equipment, and services provided by the platform. High-risk individuals who are unsuitable for exercise (e.g., those with heart disease, high blood pressure, or diabetes) or those in poor physical condition (e.g., pregnant, intoxicated, injured) or who are undergoing medical treatment for an injury should refrain from using the courses or services provided by the platform. Users who fail to follow this rule or the instructions of partners, staff, or trainers assume full risk for any consequences, and the Company shall not be held responsible.

Article 2: Behavioral Code

1. Users must log into the system using their own membership account and password when using the services and functions of Trainge. They may not transfer or authorize others to use their account (including credit ratings) in any manner.

2. Users who find other members violating laws or these terms or engaging in inappropriate conduct may report them to Trainge.

3. Users should carefully review transaction conditions and relevant information before bidding or purchasing specific items. After a product or service has been sold, both parties must fulfill their transaction with the utmost good faith.

4. Users may not engage in unfair competition during transactions (e.g., fake bidding or maliciously canceling orders), interfere with the normal operation of the website (e.g., hacking), or send unsolicited advertisements.

5. Users may not manipulate transactions, engage in false transactions, maliciously cancel orders, interfere with others' transactions, or attempt to commit fraud. All user actions and statements on the Trainge platform must comply with legal provisions and the agreed terms of service.

6. Users may not maliciously defame other users on the Trainge platform or engage in improper conduct to raise their credit rating or lower the credit rating of others.

7. Users may not post or publish any objects or information that violate laws, public order, morals, infringe upon third-party rights, or that Trainge deems inappropriate for the platform.

8. For the following types of information posted or published by users on the Trainge platform, Trainge may remove or restrict access without prior notice:

(1) Information intended to evade or help evade applicable fees;

(2) Information intended to inflate or manipulate credit ratings;

(3) Information that Trainge reasonably believes involves malicious, fraudulent, or false content;

(4) Information that Trainge reasonably believes is unrelated to the transaction or not intended for the transaction of goods;

(5) Information that Trainge reasonably believes involves malicious bidding or attempts to disrupt normal transaction order.

9. Users do not obtain any express or implied intellectual property rights of Trainge by becoming a member. Without Trainge's prior written consent, users may not use, reproduce, or distribute any works, materials, trademarks, or logos from the Trainge platform in any form.

10. Users agree and acknowledge that if required by law, pursuant to a court order, or requested by any government or supervisory authority with jurisdiction over Trainge, or based on reasonable necessity in good faith, Trainge may access, preserve, and disclose user account information and content to: (1) comply with legal procedures; (2) enforce the Terms of Service; (3) respond to complaints of content that infringes upon third-party rights; (4) respond to user customer service requests; or (5) protect the rights, property, or safety of Trainge, its users, or the public.

Article 3: Suspension and Termination

1. If Trainge discovers or receives reports or notices from third parties that a user's conduct, transactions, or the goods, courses, services, objects, or information they post or publish violate laws, public order, morals, infringe on third-party rights, violate these Terms of Service or related rules or guidelines, or breach the terms and service descriptions set by third-party service providers, Trainge may, without prior notice, remove the relevant objects or information or make them inaccessible, suspend part or all of the user's services or features, and cancel their membership or terminate the membership contract. If a violation of the law is involved, Trainge may actively refer the user's membership and transaction information to judicial authorities for investigation or cooperate with relevant authorities.

2. Trainge may publish a list of suspended users on its website.

3. Users who violate laws, infringe upon third-party rights, or breach the terms and service descriptions set by third-party service providers or these Terms of Service are liable for compensation for any damages incurred by Trainge or third parties as a result.

4. If a third party files a claim or demand against you for actions related to the service, your account activities, violations of these Terms of Service, or other actions that infringe on third-party rights, you are responsible for compensating Trainge, its personnel, agents, partners, or other relevant individuals for any damages incurred and for assuming any related liabilities.

5. You are responsible for properly safeguarding your phone, payment credit card, account details, and payment password and must not transfer, pledge, or allow others to use them. In the event of any disputes or losses arising from such actions, you will bear the consequences. If your phone, designated credit card, or account information is lost or misused by unauthorized parties, or if Trainge determines that your account has been compromised, the following will apply:

(1) You must notify the Company immediately upon discovering the issue so the Company can suspend your account.

(2) If the Company determines that the issue exists, it will notify you immediately and suspend payment actions associated with the account.

(3) Any losses incurred after you have notified the Company will be borne by the Company (unless your agreement with the issuing bank requires you to bear such losses, in which case you will remain responsible); any losses incurred before the notification will be borne by you, except where the Company is at fault.

(4) If your credit card is lost or for other reasons the issuing bank refuses payment, or if you violate these Terms of Service, you must stop using the service or provide another valid credit card. If you continue using the service despite such issues, the Company may suspend or terminate all or part of its services under its affiliates, and the Company reserves the right to seek damages if it incurs losses as a result.

6. In the event of a payment error while using this service, the following principles apply:

(1) If the error is attributable to the Company or caused by equipment or network issues used by the Company, the Company will correct the error immediately upon discovery and notify you.

(2) If the error is attributable to the user or caused by equipment or network issues used by the user, the user will bear the costs of the error, but the Company will assist in resolving the issue upon notification.

(3) If the error is attributable to a third party, but neither the user nor the Company is at fault, the Company will assist in correcting the error and provide necessary assistance. If deemed necessary by the Company, it may assume the costs of the error.

(4) If, under your agreement with the issuing bank, you are responsible for the costs of the payment error, you will bear the costs, but the Company will assist where necessary.

7. You must pay within your credit card's available credit limit when using this service.

8. If you wish to stop using the service, you must submit an application to the Company. The application will take effect once the Company cancels your registered account, but you are still responsible for settling any unpaid amounts incurred before the account was canceled. If you have not used the service after registration or purchase, the Company may cancel or suspend your account.

9. You understand and agree that when using this service to make payments, no signature, transaction slip, or written contract is required. You may not refuse payment on the grounds of lacking a signature.

10. If Trainge removes user objects or information, suspends part or all of the user's services or features, or cancels or terminates the membership contract, Trainge is not liable for any losses the user may incur.

11. If you discover that any users on this website are violating the Terms of Service, please contact service@trainge.com and allow us time to process the information. Trainge will respond as quickly as possible within practical limits.

Article 4: T Points Rewards Mechanism

1. Users can earn reward points ("T Points") through shopping behavior covered by the Trainge performance guarantee or by participating in other activities that Trainge determines periodically ("Applicable Activities") based on the conversion ratio specified by Trainge. Unless otherwise specified, T Points will be credited to the user’s account after Trainge confirms the user has completed the applicable activity. All users are eligible to participate in the T Points rewards mechanism unless otherwise excluded in their account.

2. Transactions or activities not covered by the Trainge performance guarantee are not eligible for T Points rewards. Trainge reserves the right to exclude specific types of items from the T Points rewards mechanism.

3. T Points have no monetary value, do not constitute the user's property, and cannot be sold, transferred to other users, or exchanged for cash. Users cannot request that T Points be converted into cash.

4. Users can request to redeem T Points based on the current applicable conversion standards, methods, and limits set by Trainge (Trainge reserves the right to modify, suspend, or terminate these standards, methods, and limits at any time).

5. Redeemed T Points will be deducted from the user's T Points balance. T Points are subject to expiration. Please monitor the accumulated T Points balance and expiration date in your account.

6. We will periodically launch applicable activities and notify users of the relevant details.

7. If a user has a dispute regarding the amount of T Points earned through an applicable activity, they must notify Trainge within one month of the activity and provide evidence to support their claim as required by Trainge.

8. Trainge does not guarantee or assume any responsibility for taxes or tax treatments that may arise from the accrual of T Points. Users should seek advice from their tax advisors regarding the potential tax implications of T Points.

9. Trainge reserves the following rights: (1) to terminate the T Points rewards mechanism at any time, and (2) to cancel, suspend, or limit any user's eligibility to participate in the T Points rewards mechanism, including but not limited to the accumulation or redemption of T Points.

Article 5: Purchase and Payment

1. Trainge or its payment service partners may support one or more of the following payment methods in their operating countries:

(1) Credit cards

(2) Apple Pay

(3) Google Pay

If a user chooses to pay in cash or outside of Trainge’s platform-provided payment services to a Trainge partner, the platform will not provide refund protection or payment record verification in the event of subsequent transaction changes, modifications, terminations, or cancellations.

2. Users can only change their payment method before completing payment.

3. Before completing payment, users should verify the accuracy of payment instructions through the confirmation mechanism provided by Trainge.

If a payment error occurs due to circumstances not attributable to the consumer, Trainge or its payment service partner will assist the consumer in correcting the error and provide other necessary assistance. If the payment error is attributable to Trainge or its payment service partner, they will correct the error immediately upon discovery and notify the consumer via email, SMS, or app notification. If the payment error is attributable to the consumer (e.g., incorrect amount or recipient), Trainge or its payment service partner will assist in resolving the issue upon notification from the consumer. We reserve the right to verify whether the user has sufficient authorization to use a particular payment method and may suspend or cancel the transaction if authorization cannot be confirmed. After completing each payment, Trainge will notify the user via email, SMS, or app notification, and the payment details will be immediately displayed in the user's Trainge wallet for review.

Article 6: Ticket Usage Policy

1. All course tickets, venue rental tickets (including single-use, multi-use, or subscription-based tickets), universal tickets, and measurement tickets purchased through the Trainge are registered tickets. They are strictly limited to the account holder and may not be transferred, lent, or used by any third party.

2. To ensure instructional quality and safety, both Trainge and its partner venues reserve the right to verify the identity of the user at the time of entry or redemption through system authentication, QR code scanning, account login, or other verification methods.

3. Exception – Ticket Transfers Initiated by Partner Venues: In cases where a partner venue initiates a transfer request and the original ticket holder explicitly agrees, ticket transfers may be conducted through the Trainge in accordance with the following conditions:

(1) The transfer process must be initiated by the venue via the platform, and the recipient must be clearly specified (including their name and account information).

(2) The original ticket holder must provide explicit consent via the Trainge before the ticket can be transferred to the designated recipient.

(3) Each ticket may be transferred only once. Upon completion of the transfer, the ticket shall be considered exclusively owned by the new ticket holder.

4. If it is verified that a ticket is being used by someone other than the registered account holder and the use is not the result of a valid transfer process, Trainge reserves the right to cancel the ticket and, depending on the severity of the violation, suspend or terminate the associated account without refund.

Article 7: Taxes

1. The tax calculation method is: Pre-tax course (venue) amount × 5% = tax (amount rounded to the nearest whole dollar).

2. Users will pay taxes at checkout.

Article 8: Cancellations and Refunds

1. Users can cancel an order only before the purchase amount is transferred to the Trainge performance guarantee account.

2. Users may apply for refunds during the Trainge performance guarantee period (if applicable) in accordance with the refund policy. For more details, please refer to Trainge’s refund policy.

3. Trainge reserves the right to cancel any transactions on the website. Buyers understand and agree that the only remedy in this case is a refund of the purchase amount held in the Trainge performance guarantee account.

4. If you use T Points to offset the purchase amount on the website and later request a refund in accordance with Trainge’s refund and return policy, Trainge or its payment service partner will refund the actual amount paid in cash (including transfers) and restore the T Points used to your account.

Article 9: Authorization

1. When users upload, transmit, or provide object data or other related materials to the Trainge platform, they are deemed to have agreed to authorize Trainge to use, store, and publish the materials for specific or non-specific users to search and browse. Trainge may reproduce, distribute, publicly broadcast, publicly display, modify, edit, publicly release, or publicly transmit the materials in physical or electronic form, and may sublicense these rights to third parties. Users must guarantee that they have the rights to upload, transmit, or provide such materials and authorize Trainge to use, store, publish, search, and browse, reproduce, distribute, publicly broadcast, publicly display, modify, edit, publicly release, or publicly transmit the materials, and sublicense these rights to third parties.

2. To protect the legitimate rights of intellectual property owners, if users discover that items or related information posted or published by other members infringe on intellectual property rights, they may file a complaint or notice. Trainge, in the interest of protecting its members, has the right to remove items or information that may infringe upon the rights of others or make them inaccessible, and Trainge is not responsible for any losses incurred by members. If Trainge is subject to claims or damages due to the actions of a user who infringes upon the rights of others or abuses their rights, that user is liable for compensation and reimbursement to Trainge.

Article 10: Governing Law and Jurisdiction

1. These Terms of Service, related rules, methods, processing principles, policies, and service descriptions are governed by the laws of Taiwan.

2. Any disputes between the user and Trainge arising from this service, these Terms of Service, or related rules, methods, processing principles, policies, and service descriptions will be subject to the jurisdiction of the Taichung District Court of Taiwan as the court of first instance.

Article 11: Company Information

Name: Trendonut Co., Ltd. (82819839)

Responsible Person: Chi Wei Kang

Website: https://trainge.com

Address: 12th Floor, No. 35, Section 2, Zhonghua Road, Central District, Taichung City, Taiwan

Customer Service Email: service@trainge.com

Service Hours: Customer service email is available 24/7, and customer service staff will handle inquiries during business hours.

Please send all legal notices to legal@trainge.com and specify the recipient as "General Counsel."

Last Updated: September 18, 2024