服務條款

歡迎來到Trainge運動平台(下稱Trainge)，Trainge是由創鐸股份有限公司(下稱本公司)所建置及提供服務，在使用本服務前，請您仔細閱讀以下條款。所有使用本服務的使用者，都應詳細閱讀下列約定條款，以下服務條款構成使用者與本公司間之合約，當您完成註冊或開始使用本服務時，表示您已經合理審閱期間（建議5日以上）充分閱讀、瞭解、同意遵守以下約定條款(包括隱私權政策、退款政策)的所有內容（以下簡稱「本服務條款」）。

第一條主要條款

1. 本服務包含提供一個線上的平台服務，提供金流、物流與資訊流之結合之平台，以為使用者提供課程、場租、商品等內容之交易。

2. 使用者非透過本服務平台所進行交易、付款，不得適用本服務條款第四條至第七條規定，Trainge對該交易、付款均不負任何違約、瑕疵擔保、保證內容、品質、退款、損害賠償等責任，使用者應同意並擔保不會對此類交易有關任何爭議，對Trainge或其相關企業提起訴訟或以其他方式主張索賠。

3. 使用者透過本服務平台所進行交易、付款（不包含使用者選擇使用現金或非透過Trainge平台向Trainge合作夥伴支付交易款項），由本公司開立發票。

4. Trainge得隨時修訂本服務條款之約定內容，包括修改已經公佈及將來可能公佈之服務條款、使用規範、辦法、處理原則、政策、公告、及相關服務說明等，使用者應隨時注意Trainge之公告以及本服務條款之修訂；修訂後之內容，除另有說明者外，自公告時起生效。自生效日起，如使用者繼續使用本服務，即視為使用者已閱讀、瞭解、並同意本服務條款修訂後之所有內容；如使用者不同意修訂後之內容，使用者應立即停止使用本服務，Trainge並得終止合約，且不因此而對使用者負任何賠償或補償之責任。

5. 使用者保證必須是具備完全行為能力的自然人（未受監護宣告、輔助宣告或已符合中華民國民法所規定之完全行為能力定義）、或合法登記的法人、團體。若使用者為限制行為能力人，應由其法定代理人閱讀、瞭解、並同意本服務條款之所有約定內容及其修改後之內容，始得開始使用或繼續使用本服務；如使用者開始使用或繼續使用本服務，即推定其法定代理人已閱讀、瞭解、並同意本服務條款之所有約定內容及其修改後之內容。

6. 使用者保證其所提供的所有資料，均為正確且即時的資料，且不得以第三人之名義註冊為會員；如使用者所提供的資料事後有變更，使用者應即時更新其資料。如使用者未即時提供資料、未按指定方式提供資料、所提供之資料不正確或與事實不符、或未即時更新資料，Trainge得不經事先通知，隨時拒絕、或暫停對該使用者提供本服務之全部或一部。

7. 使用者有自行妥善保管其帳號及密碼之義務，不得提供或透露予第三人保管或使用；對於使用特定帳號及密碼登入本服務系統後之所有行為，推定為該帳號持有人自己之行為。使用者如果發現或懷疑其帳號或密碼被第三人冒用或不當使用，使用者應立即通知Trainge。

8. Trainge得限制同一自然人或法人所得申請註冊之會員帳號數量；對於註冊成為會員之申請，Trainge並保留是否同意其註冊之權利。

9. Trainge為提供服務之必要通知使用者相關訊息時，得以使用者所留存之任一聯繫方式為之，使用者之聯繫資料如有異動應隨時以登錄網站等方式進行資料更新，維持資料之正確性、即時性及完整性，若因您資料錯誤、過期或其他非可歸責本公司的原因，致本公司送達的訊息無法接受，仍視為本公司業已完成該通知的送達。

10. 本公司收到使用者下單(要約)後，仍需確認交易條件正確、供貨商品、課程有庫存或服務可提供。如有無法接受訂單之異常情形，或使用者下單後未能完成正常付款，應視為訂單(買賣契約)全部自始不成立或失效，本公司得於合理期間內通知說明拒絕接受訂單，得請使用者重新依需求下單訂購。

11. Trainge將盡力維護本服務系統之正常運作，使會員之交易活動得以順利進行，但本服務僅依其現況提供服務，對於下列事項，Trainge不負任何明示或默示之承諾或保證：

(1) 符合使用者之特定需求；

(2) 系統及軟體得以不受干擾地持續運作；

(3) 資料得以被即時、正確無誤地傳輸、處理、儲存及備份；

(4) 系統、軟體及資料之錯誤，將被即時發現及更正。

12. 因下列情形所致之服務暫停或中斷、交易無法進行、資料遺失或毀損、或其他因此所生之所有直接或間接損害，除因Trainge之故意或重大過失所致者外，Trainge不負賠償責任：

(1) 因本服務系統進行例行性維護、搬遷、更換、升級、或維修所致者；

(2) 因備分錯誤或失敗所致之資料遺失或毀損；

(3) 因第三人之行為、非Trainge所得完全控制、或不可歸責於Trainge之事由所致者；

(4) 因天災或其他不可抗力所致者。

13. 隱私權

(1) Trainge非常重視您的隱私權。為更有效地保護您的權利，我們特別在隱私權政策中詳細說明我們的隱私權作法。請審閱該隱私權政策，以瞭解Trainge如何收集並使用有關您的帳戶及/或您使用服務的資訊。如您使用本服務或在本網站提供資訊，即表示您：

a. 同意讓Trainge根據隱私權政策所述方式收集、使用、揭露及/或處理您的內容和個人資料；

b. 同意並了解使用者資訊的財產上權利由您與Trainge共同擁有；且

c. 未經Trainge事前書面同意，您不得直接或間接向第三人揭露您的使用者資訊或允許任何第三人接觸或使用您的使用者資訊。

(2) 使用本服務而持有其他使用者個人資料之使用者（下稱「接受方」）同意將a.遵守所有與該個人資料相關之個人資料保護法規；b. 允許被接受方收集個人資料之使用者（下稱「揭露方」）得自接受方之資料庫移除他/她的資料；以及c. 允許揭露方檢視其被收集方收集之資料為何。在上述b.及c.之情形，遵守或依適用法規辦理。

14. 依據消費者保護法第19條第1、2、3項規定：「Ⅰ．通訊交易或訪問交易之消費者，得於收受商品或接受服務後七日內，以退回商品或書面通知方式解除契約，無須說明理由及負擔任何費用或對價。但通訊交易有合理例外情事者，不在此限。Ⅱ．前項但書合理例外情事，由行政院定之。」因此契約成立並於使用者收受商品後，除非政府另有公告優先適用其他法令，原則上使用者享有前述消費者保護法第19條第1項解除契約之權利。

15. 使用者應遵從合作夥伴、合作夥伴之人員、教練之指示使用本平台所提供之課程、場館、器材、設備、服務。使用者患有不適合運動疾病之高風險族群（如心臟病、高血壓、糖尿病等）或身體狀態不佳者（如懷孕、飲酒、受傷）或有因受傷接受醫師治療、診療或用藥而不適宜運動之情形應停止使用本平台提供之相關課程、服務，並應主動告知本公司及本公司之合作夥伴。如有使用者違反本規定或未依合作夥伴、合作夥伴之人員、教練之指示之方式使用本平台所提供之課程、場館、器材、設備、服務等，應自行承擔發生之所有風險，本公司概不負責。

第二條行為規範

1. 使用者使用Trainge之相關服務及功能時，應使用自己之會員帳號及密碼登入系統，不得以任何方式私自轉讓或授權他人使用自己之會員帳號（包括信用評價）。

2. 使用者如發現其他會員有違反法令、或違反本服務條款或相關行為規範之行為，可以向Trainge提出檢舉。

3. 使用者就特定物件出價或購買前，應注意審閱其交易條件及相關資訊。商品或服務成交後，交易雙方應即以最大誠信履行、並完成交易。

4. 使用者不得在交易過程中採取不正當競爭行為（例如假出價或惡意棄單）、不得妨害或干擾網站的正常運作（例如駭客行為），亦不得濫發廣告電子郵件。

5. 使用者不得有任何操縱交易、虛偽交易、惡意棄單、干擾他人進行交易、或意圖詐欺之行為，且使用者在Trainge平台之所有行為及言論，均應遵守法令規定及本服務條款之約定。

6. 使用者不應在Trainge平台上惡意誹謗其他使用者，或採取不正當手段提高自己的信用評價或降低其他使用者的信用評價。

7. 使用者不得在Trainge平台刊載或發布任何涉及違反法令或公序良俗、或侵害第三人權益、或Trainge認為不適合在本服務刊載或發布之物件或訊息。

8. 對於使用者在Trainge平台所刊載或發布的下列各類資訊，Trainge得不經事先通知，直接加以移除、使之無法被存取、或採取其他限制性措施：

(1)以規避或協助規避應付費用為目的之資訊；

(2)以炒作或不當提高信用評價為目的之資訊；

(3)Trainge有理由相信已涉及惡意、欺詐、或虛偽內容之資訊；

(4)Trainge有理由相信與物件交易無關、或非以物件交易為目的之資訊；

(5)Trainge有理由相信已涉及惡意競價、或其他試圖擾亂正常交易秩序之資訊。

9. 使用者不因其加入成為Trainge之會員而取得Trainge任何智慧財產權之明示或默示之授權，非事先經Trainge書面同意，使用者不得使用、重製、或散布Trainge平台上任何形式的著作、資料、商標、或標識。

10. 使用者應允許並同意，若依法律要求，或根據法院命令或對Trainge有管轄權之任何政府或監督主管機關之處分，或基於善意及誠信原則認有合理之必要性時，Trainge得存取、保存及揭露使用者的帳戶資訊和內容，以：(1) 遵守法律程序；(2) 執行本服務條款；(3) 回應任何侵害第三方權利的內容之申訴；(4) 回應使用者的客戶服務請求；或者 (5) 保護Trainge、其使用者及公眾的權利、財產或人身安全。

第三條停權及終止

1. Trainge發現、或接獲第三人之檢舉或通知，認為使用者之行為、交易、或其所刊載之相關商品、課程、服務、物件或訊息，有違背法令或公序良俗、或侵害第三人之權益、或違反本服務條款或其相關規範或規則之虞者、或違反各該協力廠商為其服務所訂之約定條款、合約及服務說明之虞者，為維護Trainge及第三人之權益、或避免損害或爭議擴大，Trainge有權不經事先通知，先行移除所涉及之物件或資料、或使之無法被存取，並得暫停該使用者所能使用之服務或功能之全部或一部，且得取消其會員資格、終止會員合約；其涉及違反法令者，並得主動將使用者會員資料及相關交易資料或資訊，移送司法機關調查，或依法配合相關司法機關、行政機關之調查。

2. Trainge得隨時在網站上公告停權的使用者名單。

3. 使用者因違反法令、侵害第三人之權益、或違反各該協力廠商為其服務所訂之約定條款、合約及服務說明、或違反本服務條款者，對於Trainge及第三人因此所受之損害，應負賠償責任。

4. 如有第三人就您對於本服務或本服務之使用、您於本服務之帳戶所進行之活動、違反本服務條款之行為或其他與本服務或本服務有關而侵害第三人權益之行為，提出主張或請求，您應承擔相關之賠償責任，並填補本公司之人員、代理人、合作夥伴或其他相關人員因此所受之損害，並使之承擔相關損害賠償責任。

5. 您應妥善保管所使用手機、付款信用卡、本服務之帳號資料、付款密碼，並不得轉讓、質借或提供他人使用，否則因此所生之糾紛或損失，需由您自行負擔。如您遺失所使用手機、特約信用卡、經本公司判斷您帳號資料、付款密碼被冒用，或非您本人或非經您授權而使用本服務之交易:

(1) 您應於知悉上開情形後即時通知本公司，俾利本公司暫停您帳號之使用。

(2) 經本公司判斷有上開情形，將立即通知您並暫停該帳號所指示之付款行為。

(3) 於您前述通知以後所發生的損失，將由本公司負擔(但依據您與付款信用卡發卡銀行之約定由您負擔之損失，仍將由您負擔); 於此之前所發生的損失，除可歸責於本公司所產生者，您需自行負擔全部損失。

(4) 如因付款信用卡掛失等原因、其他付款信用卡發卡銀行可能拒絕付款之情事，或違反本服務條款者，您應停止使用本服務或本服務，或提供其他得使用之信用卡。如有前揭情形但您仍繼續使用，本公司得暫停或停止提供本公司或本公司關係企業下轄所有或部分服務(含本服務);如本公司或本公司關係企業受有損害，將亦不排除依法追究。

6. 如您為使用本服務發生支付錯誤的情形，依以下原則辦理:

(1) 因可歸責於本公司之事由，或是因本公司使用之機器設備、網路而發生支付錯誤時，本公司將於知悉時，立即更正並同時通知您。

(2) 因可歸責於您之事由，或是因您使用之機器設備、網路而發生支付錯誤時，您須承擔該筆支付錯誤金額，但本公司於接獲您的通知後，將立即協助處理。

(3) 因不可歸責於您及本公司之事由，但可歸責於第三方而發生支付錯誤時，本公司將協助進行更正並提供其他必要之協助，如經本公司認定有必要者，將視情況承擔該支付錯誤之損失。

(4) 如依據您與信用卡發卡銀行之約定，該筆支付錯誤金額須由您負擔時，您須承擔該筆支付錯誤金額，但本公司將提供必要之協助。

7. 使用本服務時，您應於付款信用卡之信用額度內支付款項。

8. 您如欲停止使用本服務或本服務，應向本公司提出申請，您的申請將於本公司註銷您註冊之帳戶後生效，但您仍應結清註銷前所發生之未結款項。如您在註冊或購買完成後未使用本服務，本公司得註銷或暫停使用您之帳戶。

9. 無論如何，您瞭解且同意，所有經由所使用手機而使用本服務進行付款時，無須使用簽帳單或當場簽名或另簽署書面契約，您不得僅以未簽名為理由，拒繳應付款項。

10. Trainge依據本條規定移除會員之物件或資料、或使之無法被存取、暫停會員所能使用之服務或功能之全部或一部、或取消其會員資格、或終止會員合約者，Trainge對於會員因此所生之損失，不負任何賠償、補償之義務。

11. 如果您發現本網站的任何使用者違反本服務條款，請聯絡 service@trainge.com ，請給予我們時間處理資料，Trainge將於可行範圍內盡速回覆您的通知。

第四條 T Points回饋機制

1. 使用者可以藉由其在本服務適用Trainge履約保證的購物行為或者參與其他Trainge不定期決定之活動(下稱「適用活動」)依Trainge所規定的兌換比例獲得紅利點數(下稱「T Points」)。除非Trainge另有規定，T Points將在Trainge確認使用者已完成適用活動後撥入使用者帳戶。使用者均得參與T Points回饋機制除非您的帳戶內已明示排除適用。

2. 不在Trainge履約保證範圍內的交易行為或活動不適用T Points回饋機制。Trainge得單獨決定特定類型項目排除在T Points回饋機制外。

3. T Points不具有貨幣價值，亦不構成使用者之資產，且不得出售、轉讓予其他使用者或任何第三人。使用者不得要求將T Points折算成現金。

4. 使用者可以將T Points依Trainge所規定當時適用之兌換標準、辦法及限額（Trainge保留隨時變更、修改、暫停或終止該標準、辦法及限額之權利）請求折抵本網站消費金額。

5. 已折抵的T Points將從使用者帳戶裡的T Points累積餘額中扣除。T Points均訂有使用期限。請留意本網站使用者帳戶內所列T Points累積餘額及使用期限。

6. 我們將不定期推出適用活動，每次適用活動的相關辦法我們會即時通知使用者。

7. 如果使用者對參加適用活動所獲得的T Points數額有疑義，應於適用活動起一個月內向Trainge提出，並依Trainge要求提出足以支持使用者的主張之證據資料。

8. Trainge不保證亦不承擔T Points可能產生的課稅或稅務處理責任，您應尋求您的稅務顧問關於T Points影響您稅務情形的意見。

9. Trainge保留以下權利：(1)隨時終止T Points回饋機制，及(2)取消、暫停或限制任何使用者適用T Points回饋機制之權利，包括但不限於累積或折抵T Points。

第五條購買與付款

1. Trainge或其合作之金流服務商在其運營的國家支援一種或多種下列付款方式：

(1) 信用卡

(2) Apple Pay

(3) Google Pay

倘使用者選擇使用現金或非透過Trainge平台所提供金流服務之方式向Trainge合作夥伴支付交易款項，如後續交易發生變更、修改、終止、解除等情況，恕平台無法提供取消政策之退款保障，亦無法提供付款紀錄證明。

2. 使用者只能在付款前變更付款方式。

3. 使用者支付完成前，應依Trainge提供的再確認機制確認支付指示是否正確。

因不可歸責於消費者的事由而發生支付錯誤時，Trainge或其合作之金流服務商將協助消費者更正並提供其他必要之協助。因可歸責於Trainge或其合作之金流服務商的事由而發生支付錯誤時，Trainge或其合作之金流服務商將於知悉時立即更正，並同時以電子郵件、簡訊或App推播等方式通知消費者。因可歸責於消費者的事由而發生支付錯誤時，例如輸入錯誤之金額或輸入錯誤之收款方，經消費者通知後，Trainge或其合作之金流服務商將立即協助處理。我們有權查核使用者是否具備使用特定付款方式之充分授權，並可在授權獲得確認之前暫停交易，或在未能獲得確認的情況下取消相關交易。使用者完成每筆款項支付後，Trainge將以電子郵件、簡訊或App推播等方式通知使用者支付明細，並於使用者的Trainge錢包即時顯示支付明細供買家查詢。

第六條稅金

1. 稅金計算方式為：課程（場地）之未稅金額 × 5％＝稅金（金額計算至元為止，元以下四捨五入）。

2. 稅金費用由使用者於結帳時支付。

第七條取消與退款

1. 使用者只有在尚未支付使用者購物金額至Trainge履約保證帳戶之前，才能取消訂單。

2. 使用者可在Trainge履約保證期間 (如適用) 屆滿前，根據退款政策申請退款。如需詳細資訊，請參閱Trainge的退款政策。

3. Trainge保留取消本網站上任何交易之權利，買家了解並同意此情形下唯一補償方式係返還使用者已付款且保管於Trainge履約保證帳戶中的購物金額。

4. 如果您將T Points用於折抵本網站消費金額後又依據Trainge退款與退貨政策請求退款，則您實際自付額部分Trainge或其合作之金流服務商將以現金（含匯款）返還，另回復已折抵的T Points數額至您帳戶。

第八條授權

1. 使用者上載、傳送或提供物件資料或其他相關資料至，Trainge平台時，視為使用者已同意授權，Trainge得利用、儲存及刊載該等資料，以供特定或不特定之使用者搜尋及瀏覽，並得經由平面或電子形式，重製、散布、公開播送、公開上映、改作、編輯、公開發行、公開發表、或公開傳輸該等資料，並得將該等權利轉授權予第三人。使用者上載、傳送或提供物件資料或其他相關資料至，Trainge平台時，應擔保其有上載、傳送或提供該等資料之權利，且得授權Trainge利用、儲存、刊載、供特定或不特定之使用者搜尋及瀏覽、重製、散布、公開播送、公開上映、改作、編輯、公開發行、公開發表、或公開傳輸該等資料，且得將該等權利轉授權予第三人。

2. 為維護智慧財產權人之合法權益，使用者發現其他會員所刊載或發布之物件或相關訊息，有侵害智慧財產權之情形者，得提出檢舉或通知，Trainge基於保護會員之立場，有權對於可能侵害他人權利之商品先行移除會員之物件或資料、或使之無法被存取，Trainge對於會員因此所生之損害，不負任何責任；使用者如因侵害他人權利或濫用而使Trainge遭到權利人或第三人主張任何權利或導致Trainge受有損害，該使用者應對Trainge負賠償及償還之責任。

第九條準據法及管轄

1. 本服務條款及其相關使用規範、辦法、處理原則、政策、及相關服務說明等，以中華民國法令為準據法。

2. 使用者與Trainge間因本服務、本服務條款或其相關使用規範、辦法、處理原則、政策、及相關服務說明所生之爭議，如因此而涉訟，以臺灣臺中地方法院為第一審管轄法院。

第十條本公司資訊

名稱：創鐸股份有限公司（82819839）

負責人：紀維綱

網址：https://trainge.com

地址：台中市中區中華路二段35號12樓

客服信箱：service@trainge.com

服務時間：客服信箱24小時接收電子郵件，由客服人員於上班時間處理。

請將所有法律通知寄到：legal@trainge.com，並指明收件人為「法務長」。

最新修改日期：2024年09月18日

**Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.**

Welcome to the Trainge sports platform (hereinafter referred to as "Trainge"). Trainge is built and operated by Trendonut Co., Ltd. (hereinafter referred to as "the Company"). Before using this service, please carefully read the following terms. All users of this service should thoroughly review the following agreed terms. These terms of service constitute a contract between the user and the Company. When you complete registration or begin using this service, it indicates that you have had a reasonable review period (recommended more than 5 days), have thoroughly read, understood, and agreed to comply with the terms (including the privacy policy and refund policy) (hereinafter referred to as the "Terms of Service").

Article 1: Main Terms

1. This service includes providing an online platform service that integrates payment, logistics, and information flows to offer users transactions for courses, venue rentals, and products.

2. Transactions and payments not made through this service platform are not subject to the provisions of Articles 4 through 7 of these Terms of Service. Trainge assumes no responsibility for breach of contract, product defects, warranties, quality issues, refunds, or damages related to such transactions or payments. Users agree and guarantee not to raise any disputes related to such transactions or claims against Trainge or its affiliates.

3. For transactions and payments made through this service platform (excluding those where the user chooses to pay in cash or outside the Trainge platform to Trainge partners), the Company will issue invoices.

4. Trainge may revise these Terms of Service at any time, including modifications to any published or future terms of service, usage rules, methods, processing principles, policies, notices, and related service descriptions. Users should regularly check Trainge's announcements and updates to the Terms of Service. Revised content will take effect upon announcement unless stated otherwise. From the effective date, if the user continues to use this service, it will be deemed that the user has read, understood, and agreed to all revised content. If the user disagrees with the revised content, the user should immediately stop using the service, and Trainge may terminate the contract without any obligation for compensation.

5. Users guarantee that they are individuals with full legal capacity (not subject to guardianship, assistance declarations, or meeting the definition of full legal capacity as defined by the Civil Code of the Republic of China) or legally registered corporations or organizations. If the user has limited legal capacity, their legal guardian must read, understand, and agree to all the terms of these Terms of Service, including any modifications, before using or continuing to use the service. If the user starts or continues to use the service, it is presumed that their legal guardian has read, understood, and agreed to all the terms of the Terms of Service, including any modifications.

6. Users guarantee that all the information they provide is accurate and up-to-date, and they may not register as a member under a third party's name. If the user's information changes, they must update it promptly. If the user does not provide information in a timely manner, fails to provide the required information, provides incorrect or misleading information, or fails to update their information, Trainge may, without prior notice, refuse or suspend part or all of the services provided to that user.

7. Users are responsible for safeguarding their account and password and must not provide or disclose them to third parties. All actions taken after logging into the service system using a specific account and password will be presumed to be performed by the account holder. If the user discovers or suspects that their account or password has been misused or improperly accessed, they should immediately notify Trainge.

8. Trainge may limit the number of accounts a single individual or entity can register and reserves the right to accept or decline registration applications at its discretion.

9. When Trainge needs to notify users of relevant information to provide the service, it may use any contact information provided by the user. If the user's contact information changes, they should update it promptly via the website or other channels to ensure accuracy, timeliness, and completeness. If Trainge sends a message but it is undelivered due to incorrect, outdated, or otherwise inaccurate information provided by the user, it will still be considered as properly delivered by the Company.

10. After receiving an order (offer) from a user, the Company must confirm the transaction details, product availability, or the ability to provide the service. If the order cannot be accepted or the user fails to complete payment, the order (sales contract) will be deemed invalid from the outset. The Company may notify the user of the rejection within a reasonable period and may request that the user place a new order if needed.

11. Trainge will make every effort to maintain the normal operation of its service system so that members can conduct transactions smoothly. However, the service is provided "as is," and Trainge makes no explicit or implied guarantees regarding the following:

(1) Meeting the user's specific needs;

(2) Uninterrupted operation of the system and software;

(3) Timely, accurate transmission, processing, storage, and backup of data;

(4) Timely detection and correction of system, software, or data errors.

12. Trainge is not liable for damages resulting from service interruptions, transaction failures, data loss or damage, or other related incidents due to the following, except in cases of intentional or gross negligence by Trainge:

(1) Routine maintenance, relocation, replacement, upgrades, or repairs to the service system;

(2) Data loss or damage caused by backup errors or failures;

(3) Actions by third parties, situations beyond Trainge's control, or other reasons not attributable to Trainge;

(4) Natural disasters or other force majeure events.

13. Privacy

(1) Trainge values your privacy. To better protect your rights, we have detailed our privacy practices in the privacy policy. Please review the privacy policy to understand how Trainge collects and uses information about your account and/or your use of the service. By using this service or providing information on this website, you:

a. Consent to Trainge collecting, using, disclosing, and/or processing your content and personal data as described in the privacy policy;

b. Agree and understand that ownership of user information is shared between you and Trainge; and

c. May not disclose your user information directly or indirectly to third parties or allow third parties to access or use your user information without Trainge's prior written consent.

(2) Users who possess other users' personal data by using this service (hereinafter referred to as the "recipient") agree to: a. comply with all personal data protection laws related to the collected data; b. allow the user whose personal data has been collected (hereinafter referred to as the "discloser") to request the removal of their data from the recipient's database; and c. allow the discloser to review the data collected by the recipient. In the cases of b. and c., compliance with applicable laws is required.

14. According to Article 19, Paragraphs 1, 2, and 3 of the Consumer Protection Act: "Ⅰ. Consumers involved in distance or door-to-door sales transactions may cancel the contract within seven days after receiving the goods or services without providing a reason or incurring any fees or costs, except in cases of reasonable exceptions to distance sales. Ⅱ. The reasonable exceptions to distance sales transactions will be determined by the Executive Yuan." Therefore, unless otherwise announced by the government or required by other laws, users enjoy the right to cancel contracts as per Article 19, Paragraph 1, of the Consumer Protection Act after receiving the goods.

15. Users must follow the instructions of Trainge’s partners, staff, and trainers when using the courses, venues, equipment, and services provided by the platform. High-risk individuals who are unsuitable for exercise (e.g., those with heart disease, high blood pressure, or diabetes) or those in poor physical condition (e.g., pregnant, intoxicated, injured) or who are undergoing medical treatment for an injury should refrain from using the courses or services provided by the platform. Users who fail to follow this rule or the instructions of partners, staff, or trainers assume full risk for any consequences, and the Company shall not be held responsible.

Article 2: Behavioral Code

1. Users must log into the system using their own membership account and password when using the services and functions of Trainge. They may not transfer or authorize others to use their account (including credit ratings) in any manner.

2. Users who find other members violating laws or these terms or engaging in inappropriate conduct may report them to Trainge.

3. Users should carefully review transaction conditions and relevant information before bidding or purchasing specific items. After a product or service has been sold, both parties must fulfill their transaction with the utmost good faith.

4. Users may not engage in unfair competition during transactions (e.g., fake bidding or maliciously canceling orders), interfere with the normal operation of the website (e.g., hacking), or send unsolicited advertisements.

5. Users may not manipulate transactions, engage in false transactions, maliciously cancel orders, interfere with others' transactions, or attempt to commit fraud. All user actions and statements on the Trainge platform must comply with legal provisions and the agreed terms of service.

6. Users may not maliciously defame other users on the Trainge platform or engage in improper conduct to raise their credit rating or lower the credit rating of others.

7. Users may not post or publish any objects or information that violate laws, public order, morals, infringe upon third-party rights, or that Trainge deems inappropriate for the platform.

8. For the following types of information posted or published by users on the Trainge platform, Trainge may remove or restrict access without prior notice:

(1) Information intended to evade or help evade applicable fees;

(2) Information intended to inflate or manipulate credit ratings;

(3) Information that Trainge reasonably believes involves malicious, fraudulent, or false content;

(4) Information that Trainge reasonably believes is unrelated to the transaction or not intended for the transaction of goods;

(5) Information that Trainge reasonably believes involves malicious bidding or attempts to disrupt normal transaction order.

9. Users do not obtain any express or implied intellectual property rights of Trainge by becoming a member. Without Trainge's prior written consent, users may not use, reproduce, or distribute any works, materials, trademarks, or logos from the Trainge platform in any form.

10. Users agree and acknowledge that if required by law, pursuant to a court order, or requested by any government or supervisory authority with jurisdiction over Trainge, or based on reasonable necessity in good faith, Trainge may access, preserve, and disclose user account information and content to: (1) comply with legal procedures; (2) enforce the Terms of Service; (3) respond to complaints of content that infringes upon third-party rights; (4) respond to user customer service requests; or (5) protect the rights, property, or safety of Trainge, its users, or the public.

Article 3: Suspension and Termination

1. If Trainge discovers or receives reports or notices from third parties that a user's conduct, transactions, or the goods, courses, services, objects, or information they post or publish violate laws, public order, morals, infringe on third-party rights, violate these Terms of Service or related rules or guidelines, or breach the terms and service descriptions set by third-party service providers, Trainge may, without prior notice, remove the relevant objects or information or make them inaccessible, suspend part or all of the user's services or features, and cancel their membership or terminate the membership contract. If a violation of the law is involved, Trainge may actively refer the user's membership and transaction information to judicial authorities for investigation or cooperate with relevant authorities.

2. Trainge may publish a list of suspended users on its website.

3. Users who violate laws, infringe upon third-party rights, or breach the terms and service descriptions set by third-party service providers or these Terms of Service are liable for compensation for any damages incurred by Trainge or third parties as a result.

4. If a third party files a claim or demand against you for actions related to the service, your account activities, violations of these Terms of Service, or other actions that infringe on third-party rights, you are responsible for compensating Trainge, its personnel, agents, partners, or other relevant individuals for any damages incurred and for assuming any related liabilities.

5. You are responsible for properly safeguarding your phone, payment credit card, account details, and payment password and must not transfer, pledge, or allow others to use them. In the event of any disputes or losses arising from such actions, you will bear the consequences. If your phone, designated credit card, or account information is lost or misused by unauthorized parties, or if Trainge determines that your account has been compromised, the following will apply:

(1) You must notify the Company immediately upon discovering the issue so the Company can suspend your account.

(2) If the Company determines that the issue exists, it will notify you immediately and suspend payment actions associated with the account.

(3) Any losses incurred after you have notified the Company will be borne by the Company (unless your agreement with the issuing bank requires you to bear such losses, in which case you will remain responsible); any losses incurred before the notification will be borne by you, except where the Company is at fault.

(4) If your credit card is lost or for other reasons the issuing bank refuses payment, or if you violate these Terms of Service, you must stop using the service or provide another valid credit card. If you continue using the service despite such issues, the Company may suspend or terminate all or part of its services under its affiliates, and the Company reserves the right to seek damages if it incurs losses as a result.

6. In the event of a payment error while using this service, the following principles apply:

(1) If the error is attributable to the Company or caused by equipment or network issues used by the Company, the Company will correct the error immediately upon discovery and notify you.

(2) If the error is attributable to the user or caused by equipment or network issues used by the user, the user will bear the costs of the error, but the Company will assist in resolving the issue upon notification.

(3) If the error is attributable to a third party, but neither the user nor the Company is at fault, the Company will assist in correcting the error and provide necessary assistance. If deemed necessary by the Company, it may assume the costs of the error.

(4) If, under your agreement with the issuing bank, you are responsible for the costs of the payment error, you will bear the costs, but the Company will assist where necessary.

7. You must pay within your credit card's available credit limit when using this service.

8. If you wish to stop using the service, you must submit an application to the Company. The application will take effect once the Company cancels your registered account, but you are still responsible for settling any unpaid amounts incurred before the account was canceled. If you have not used the service after registration or purchase, the Company may cancel or suspend your account.

9. You understand and agree that when using this service to make payments, no signature, transaction slip, or written contract is required. You may not refuse payment on the grounds of lacking a signature.

10. If Trainge removes user objects or information, suspends part or all of the user's services or features, or cancels or terminates the membership contract, Trainge is not liable for any losses the user may incur.

11. If you discover that any users on this website are violating the Terms of Service, please contact service@trainge.com and allow us time to process the information. Trainge will respond as quickly as possible within practical limits.

Article 4: T Points Rewards Mechanism

1. Users can earn reward points ("T Points") through shopping behavior covered by the Trainge performance guarantee or by participating in other activities that Trainge determines periodically ("Applicable Activities") based on the conversion ratio specified by Trainge. Unless otherwise specified, T Points will be credited to the user’s account after Trainge confirms the user has completed the applicable activity. All users are eligible to participate in the T Points rewards mechanism unless otherwise excluded in their account.

2. Transactions or activities not covered by the Trainge performance guarantee are not eligible for T Points rewards. Trainge reserves the right to exclude specific types of items from the T Points rewards mechanism.

3. T Points have no monetary value, do not constitute the user's property, and cannot be sold, transferred to other users, or exchanged for cash. Users cannot request that T Points be converted into cash.

4. Users can request to redeem T Points based on the current applicable conversion standards, methods, and limits set by Trainge (Trainge reserves the right to modify, suspend, or terminate these standards, methods, and limits at any time).

5. Redeemed T Points will be deducted from the user's T Points balance. T Points are subject to expiration. Please monitor the accumulated T Points balance and expiration date in your account.

6. We will periodically launch applicable activities and notify users of the relevant details.

7. If a user has a dispute regarding the amount of T Points earned through an applicable activity, they must notify Trainge within one month of the activity and provide evidence to support their claim as required by Trainge.

8. Trainge does not guarantee or assume any responsibility for taxes or tax treatments that may arise from the accrual of T Points. Users should seek advice from their tax advisors regarding the potential tax implications of T Points.

9. Trainge reserves the following rights: (1) to terminate the T Points rewards mechanism at any time, and (2) to cancel, suspend, or limit any user's eligibility to participate in the T Points rewards mechanism, including but not limited to the accumulation or redemption of T Points.

Article 5: Purchase and Payment

1. Trainge or its payment service partners may support one or more of the following payment methods in their operating countries:

(1) Credit cards

(2) Apple Pay

(3) Google Pay

If a user chooses to pay in cash or outside of Trainge’s platform-provided payment services to a Trainge partner, the platform will not provide refund protection or payment record verification in the event of subsequent transaction changes, modifications, terminations, or cancellations.

2. Users can only change their payment method before completing payment.

3. Before completing payment, users should verify the accuracy of payment instructions through the confirmation mechanism provided by Trainge.

If a payment error occurs due to circumstances not attributable to the consumer, Trainge or its payment service partner will assist the consumer in correcting the error and provide other necessary assistance. If the payment error is attributable to Trainge or its payment service partner, they will correct the error immediately upon discovery and notify the consumer via email, SMS, or app notification. If the payment error is attributable to the consumer (e.g., incorrect amount or recipient), Trainge or its payment service partner will assist in resolving the issue upon notification from the consumer. We reserve the right to verify whether the user has sufficient authorization to use a particular payment method and may suspend or cancel the transaction if authorization cannot be confirmed. After completing each payment, Trainge will notify the user via email, SMS, or app notification, and the payment details will be immediately displayed in the user's Trainge wallet for review.

Article 6: Taxes

1. The tax calculation method is: Pre-tax course (venue) amount × 5% = tax (amount rounded to the nearest whole dollar).

2. Users will pay taxes at checkout.

Article 7: Cancellations and Refunds

1. Users can cancel an order only before the purchase amount is transferred to the Trainge performance guarantee account.

2. Users may apply for refunds during the Trainge performance guarantee period (if applicable) in accordance with the refund policy. For more details, please refer to Trainge’s refund policy.

3. Trainge reserves the right to cancel any transactions on the website. Buyers understand and agree that the only remedy in this case is a refund of the purchase amount held in the Trainge performance guarantee account.

4. If you use T Points to offset the purchase amount on the website and later request a refund in accordance with Trainge’s refund and return policy, Trainge or its payment service partner will refund the actual amount paid in cash (including transfers) and restore the T Points used to your account.

Article 8: Authorization

1. When users upload, transmit, or provide object data or other related materials to the Trainge platform, they are deemed to have agreed to authorize Trainge to use, store, and publish the materials for specific or non-specific users to search and browse. Trainge may reproduce, distribute, publicly broadcast, publicly display, modify, edit, publicly release, or publicly transmit the materials in physical or electronic form, and may sublicense these rights to third parties. Users must guarantee that they have the rights to upload, transmit, or provide such materials and authorize Trainge to use, store, publish, search, and browse, reproduce, distribute, publicly broadcast, publicly display, modify, edit, publicly release, or publicly transmit the materials, and sublicense these rights to third parties.

2. To protect the legitimate rights of intellectual property owners, if users discover that items or related information posted or published by other members infringe on intellectual property rights, they may file a complaint or notice. Trainge, in the interest of protecting its members, has the right to remove items or information that may infringe upon the rights of others or make them inaccessible, and Trainge is not responsible for any losses incurred by members. If Trainge is subject to claims or damages due to the actions of a user who infringes upon the rights of others or abuses their rights, that user is liable for compensation and reimbursement to Trainge.

Article 9: Governing Law and Jurisdiction

1. These Terms of Service, related rules, methods, processing principles, policies, and service descriptions are governed by the laws of Taiwan.

2. Any disputes between the user and Trainge arising from this service, these Terms of Service, or related rules, methods, processing principles, policies, and service descriptions will be subject to the jurisdiction of the Taichung District Court of Taiwan as the court of first instance.

Article 10: Company Information

Name: Trendonut Co., Ltd. (82819839)

Responsible Person: Chi Wei Kang

Website: https://trainge.com

Address: 12th Floor, No. 35, Section 2, Zhonghua Road, Central District, Taichung City, Taiwan

Customer Service Email: service@trainge.com

Service Hours: Customer service email is available 24/7, and customer service staff will handle inquiries during business hours.

Please send all legal notices to legal@trainge.com and specify the recipient as "General Counsel."

Last Updated: September 18, 2024