本「退款政策」適用於消費者（下稱買方）透過Trainge平台購買課程、場租、商品等之取消與退款；合作夥伴向Trainge採購系統服務、付費廣告或其他服務之退費，依「合作夥伴條款」辦理，不適用本政策。根據本「退款政策」之條款與條件構成「服務條款」之一部份，買方可在服務（商品）資訊中所載之「取消政策」到期前申請取消服務及/或退款。各該服務之取消政策、退費計算及手續費，以該服務頁面及買方與服務提供者間之「運動服務契約」之記載為準。
買方於各該服務取消政策所定期限內申請取消者，依該取消政策辦理；取消政策期限屆滿後，使用者茲同意只有在下列情況下才依能本退款政策申請退款：
1. 無可歸責於買方而未能於雙方確認之指定時間與地點完成服務；
2. 服務在執行中有嚴重安全瑕疵；
3. 買方執行的課程、商品、服務實質上與所刊登的產品描述不符；
4. 您可以依消費者保護法第19條第1項規定行使相關權利。
5. 關於退貨退款方式及條件，依各該服務或商品銷售網頁及訂購流程中之相關網頁之記載
6. 買方之申請退款必須經由Trainge平台提交。
7. Trainge將逐案審核買方的各項申請，並根據上述條件及服務條款，全權酌情決定是否通過買方的申請。
您瞭解並同意，若因您要求退貨或換貨、或因Trainge無法接受您全部或部分之訂單、或契約因故解除或失其效力，而需為您辦理退款事宜時，Trainge得代您處理發票或折讓單等相關法令所要求之單據。
訂單總額扣除已使用或已到期之服務（商品）原價後退費。但已到期且可歸責於買方而未使用者得不予退費。
買方購買之商品，須俟 Trainge 確認已收到退回商品且符合退貨條件後，始得獲得退款；買方購買之課程、場租等服務，其退款於 Trainge 依各該取消政策或第二條規定審核通過後辦理。買方依消費者保護法第19條第1項規定解除契約者，不負擔任何費用；其餘取消或終止所生之手續費，依各該服務頁面所載取消政策及買方與服務提供者間之「運動服務契約」之約定計算，不在退費之範圍。
退款經核准後，Trainge或其合作之金流服務商將於15個工作日內以買方原支付方式（如信用卡退刷）退回買方；買方以T Points折抵之部分，依服務條款回復至買方帳戶。買方選擇使用現金或非透過Trainge平台所提供金流服務之方式付款者，依服務條款不適用本政策之退款保障。
最新修改日期：2026年10月22日
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Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.
This "Refund Policy" applies to cancellations and refunds by consumers (the "buyer") purchasing courses, venue rentals, products and similar items through the Trainge platform. Refunds to partners for system services, paid advertising or other services purchased from Trainge are governed by the "Partnership Policy" and are not covered by this policy. According to the terms and conditions of this "Refund Policy," which constitutes part of the "Terms of Service," buyers may request to cancel a service and/or refund before the "Cancellation Policy" deadline indicated in the service information. The cancellation policy, refund calculation and handling fees for each service are as stated on the service page and in the "Sports Service Contract" between the buyer and the service provider.
Where a buyer cancels within the period set by the applicable cancellation policy, that cancellation policy applies. After that period, the user agrees that a refund can only be requested under this Refund Policy under the following conditions:
1. The service could not be completed at the agreed-upon time and location for reasons not attributable to the buyer;
2. The service has severe safety defects during execution;
3. The course, product, or service provided to the buyer significantly deviates from the product description listed;
4. You may exercise your rights in accordance with Paragraph 1 of Article 19 of the Consumer Protection Act;
5. The method and conditions for returns and refunds are subject to the relevant pages of the service or product sales page and the order process;
6. The buyer’s refund request must be submitted through the Trainge platform;
7. Trainge will review each buyer's application on a case-by-case basis and, at its sole discretion, decide whether to approve the buyer’s request based on the above conditions and these Terms of Service.
You understand and agree that if you request a return or exchange, or if Trainge is unable to accept all or part of your order, or if the contract is terminated or becomes invalid for any reason, Trainge may process the refund for you and handle any legally required documents such as invoices or credit notes on your behalf.
Refunds will be processed after deducting the original price of any services (products) that have been used or expired. Services that have expired and were not used for reasons attributable to the buyer may not be refunded.
For products, the buyer will receive a refund only after Trainge confirms that the returned products have been received and meet the return conditions. For services such as courses and venue rentals, the refund is processed once Trainge has approved the request under the applicable cancellation policy or Article 2. A buyer who rescinds the contract under Paragraph 1 of Article 19 of the Consumer Protection Act bears no fees. Handling fees arising from any other cancellation or termination are calculated under the cancellation policy stated on the service page and the “Sports Service Contract” between the buyer and the service provider, and are not refundable.
Once a refund is approved, Trainge or its payment service partner will return the amount to the buyer's original payment method (e.g., a credit card reversal) within fifteen business days; any portion paid with T Points will be restored to the buyer's account in accordance with the Terms of Service. Buyers who pay in cash or outside the payment services provided by the Trainge platform are not covered by the refund protection of this policy, as provided in the Terms of Service.
Last Updated: October 22, 2026
Disclaimer: In case of any discrepancies between the English and Traditional Chinese versions of this document, the Traditional Chinese version shall prevail.
