Nêsos Performance
About Us
Nêsos Performance 以運動科學為基礎，建構訓練的藍圖，用數據作為我們決策的依據。我們的核心目標是透過科學化的方式，為每位來訓練的運動愛好者提供最佳的支持。 無論是想要提升運動表現，還是渴望重返賽場，我們都致力於提供職業規格的照護與指導，讓每一位學員都能在這裡體驗到專業水準的訓練服務。
FAQ
What online payment methods are supported?
Online payment supports credit cards (including international Visa, MasterCard, JCB), Apple Pay, Google Pay, and Chailease Zero-Card Installment. International credit cards require 3DS authentication from the issuing bank. If a transaction fails, try a different card or use Apple Pay / Google Pay (which use biometric authentication for higher success rates).
How do I change or cancel a booked course/venue rental time slot?
Go to the Purchased or Calendar page, select the course or venue you wish to change, enter the details page and tap the "Change" button. You can choose "Change Time," "Change Location," or "Cancel Course/Venue." Changes or cancellations will refund the corresponding amount to "My Wallet" or back to the original credit card according to the cancellation policy of that course/venue. For bookings made with tickets, the system will prioritize returning the ticket.
How do I join the waitlist when a time slot is full?
When a time slot reaches capacity, the button will automatically change to 'Waitlist.' Once you have successfully joined the waitlist, you will receive an email and system notification. If a registered customer cancels, the system will automatically notify everyone on the waitlist to make a reservation. (Please note that spots are not automatically assigned; customers must complete the booking process themselves on a first-come, first-served basis.)
Why can't I book a time slot that isn't full yet?
Another consumer may have added that time slot to their cart but hasn't completed checkout yet. The system temporarily holds that spot for 15 minutes. If payment is not completed within 15 minutes, the system automatically releases the spot and notifies waitlisted consumers.
Do I need to pay extra when booking a time slot with a ticket?
If the number of selected time slots is less than or equal to your remaining available tickets, no additional payment is needed at checkout. If the selected time slots exceed the remaining ticket count, the difference must be paid via online payment.
How long does it take to receive a refund after cancellation?
Online Payment: If the 100% refund condition is met, the refund will be processed by the system after cancellation. Typically, funds are received within 10 business days (varies depending on the issuing bank). Ticket Booking: If the 100% refund condition is met, the system will return the ticket. Consumers can check the "Available" section on the Purchased page. However, if the ticket has already passed its validity period, it cannot be used even if returned.