Service Provider (Instructor / Venue) Management

Course Change: The service provider can change the time of a consumer's course. The consumer will receive a change request and must tap to agree. If the consumer has authorized proxy booking, the system directly makes the change and sends a notification — no additional consumer approval is needed.

Course Cancellation: The service provider can directly cancel a consumer's course booking. For ticket bookings, the system returns the ticket; for direct payments, the system issues a refund. Service provider cancellations are not subject to cancellation policy limits — the consumer receives a 100% refund.

Note: Instructor accounts can only perform "Changes" (rescheduling) and cannot cancel courses. Cancellation must be done by the service provider (the account that created the course).

"Authorize Proxy Booking" allows a consumer to authorize a venue to use their tickets to book courses on their behalf. The consumer only needs to authorize once, and future orders from the same venue will also be authorized.

Once authorized, the venue can directly use the consumer's tickets to book courses for them, without the consumer needing to do it each time. For tickets gifted by the venue, the consumer must still complete the Authorize Proxy Booking before the venue can book on their behalf.

Trainge provides three types of group permission settings, applicable to courses / venue rentals / merchandise / plans:

• Exclude Group: Remove purchase permissions for specific group members, e.g., exclude a group of past buyers to prevent duplicate use of promotions.
• Specific Group Only: Only members of the designated group can purchase — ideal for VIP-exclusive merchandise or special promotions.
• Hidden, Specific Group Only: Non-designated group users cannot see the item at all — ideal for employee-exclusive offers.

Attendance list: Go to the Calendar page and tap the course time slot to view enrolled student information. Instructor accounts can also view this here.

Remaining spots: Go to Profile > Products, enter the schedule, and scroll down to see the remaining spots for each time slot.

Go to Profile > Sales, tap "Data Analysis" and enter your credentials to access the page. You can view "Sales," "Gift," "Recognition," and "Cancel" data for different time periods, and tap the "Export Data" button to download a complete CSV report.

Report definitions: "Sales" = items sold, "Gift" = items sent to consumers, "Recognition" = completed courses or expired tickets, "Cancel" = orders cancelled by consumers.

Go to the Calendar page, tap the "+" button in the lower right corner, then tap "Vacation Period." Fill in the information and submit.

• All courses: Set the vacation date range and check "Select All."
• Specific course: Set the date range and only check the specific course(s) you want to take a break from.

Once set, consumers cannot book courses during the vacation period. Please note that after an instructor sets a vacation, program courses can still be booked — the system does not automatically block them.

Service providers can notify consumers via Trainge's one-on-one messaging ("Chat") or "Broadcast Message" feature. Enter the Calendar, select the course time slot, and send the message from there.

Additionally, after cancelling a course, the system automatically sends an email and APP push notification to the consumer. If LINE push notification service has been purchased, consumers who booked via LINE will also receive a LINE push notification.